Terms of service
TERMS OF SERVICE
Please read these terms carefully before using this website or placing an order. They include important information about your rights, our liability, and how disputes are resolved.
Last updated: 21 Aug 2026
1. WHO WE ARE AND HOW TO CONTACT US
1.1 This website, found at mohurstudio.com, is operated by Mohur Studio, trading as Mohur Studio, registered in India.
GSTIN: 07CZTPS4411B3Z8 Email: hello@mohurstudio.com Telephone: +91 99711 18565 Hours: Monday to Friday, 10am to 6pm, excluding public holidays
1.2 If we need to contact you, we will do so by email, telephone or WhatsApp using the details you provide when you place your order.
2. DEFINITIONS
In these terms:
- "Conditions" or "Terms" means these terms of service.
- "Goods" or "Products" means any product sold by Mohur Studio.
- "Services" means this website and all related content, features, tools and products.
- "we", "us", "our" means Mohur Studio.
- "you", "your" means the customer.
3. SCOPE
3.1 These terms are a legal agreement between us. They apply to your use of our website and to the sale of goods to consumers.
3.2 By visiting, interacting with or using our Services, you agree to be bound by these terms and our Privacy Policy. If you do not agree, you should not use our Services.
3.3 Our Return Policy and Delivery Information page form part of these terms. Where there is any conflict between those pages and these terms, these terms apply.
3.4 Goods may only be purchased by individuals and by businesses buying otherwise than for resale. If you wish to purchase for resale, please contact us directly, as separate terms will apply.
4. USING OUR WEBSITE
4.1 You must be at least 18 years old and legally capable of entering into a contract to place an order. If you permit a minor in your care to use our Services on a device you own or manage, you accept responsibility for that use.
4.2 You may browse our website without registering. When placing your first order you may do so as a guest or by registering an account.
4.3 Your username will be the email address you give us. By providing it, you confirm you are authorised to use that address.
4.4 You are responsible for keeping your account credentials secure and for all activity on your account. You must not transfer, sell, assign or license your account to another person, and you must notify us immediately of any unauthorised use.
4.5 You confirm that the information you give us — including billing, payment and delivery details — is correct, current and complete, and that you will keep it up to date so that we can complete your orders and contact you.
5. PROHIBITED USES
5.1 You may use our Services for lawful purposes only. You must not use them:
5.1.1 for any unlawful, fraudulent or malicious purpose, or to violate any applicable law;
5.1.2 to infringe our intellectual property rights or those of any other person;
5.1.3 to harass, abuse, insult, defame, disparage, intimidate or harm our staff or any other person;
5.1.4 to transmit false or misleading information, or to impersonate any person or entity;
5.1.5 to send unsolicited advertising or promotional material of any kind;
5.1.6 to upload or transmit viruses or other malicious code;
5.1.7 to reproduce, duplicate, copy, sell, resell or exploit any part of the Services;
5.1.8 to collect or track the personal information of others; or
5.1.9 to interfere with, bypass or circumvent any security or access-control measure we employ.
5.2 We may suspend, disable or terminate your account at any time, without notice, if we determine that you have breached this clause.
6. AUTOMATED ACCESS AND AI AGENTS
6.1 This clause applies where you use, allow or enable any software or service that takes autonomous or semi-autonomous action on your behalf (an "Agent") to access or interact with our Services.
6.2 No Agent may access or interact with our Services unless it identifies itself and operates in accordance with clause 6.4 at all times, and no Agent may do so where we have asked it to refrain.
6.3 We may limit, including by technical means, whether and how any Agent accesses our Services.
6.4 Agents must:
6.4.1 identify themselves in every request by including "Agent/[agent name]" in the user agent string;
6.4.2 not conceal that access is automated, including by mimicking human interaction patterns or circumventing CAPTCHAs or similar measures;
6.4.3 respond truthfully to any question seeking to determine whether interaction is coming from a human; and
6.4.4 not circumvent any measure intended to block, limit or control automated access.
6.5 You must not use robots, spiders, scrapers, data-extraction tools or other automated means to access our Services except as permitted by this clause.
7. OUR CONTENT AND INTELLECTUAL PROPERTY
7.1 The copyright and database rights in this website are owned by Mohur Studio. All intellectual property rights in the text, design, graphics, photography, video and the selection and arrangement of them, together with our logos, trade names and slogans, belong to us and remain vested in us.
7.2 These terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, store or transmit any material from the Services without our prior written consent.
7.3 Nothing in these terms grants you any licence or right under any trademark, copyright or other intellectual property of Mohur Studio or any third party. All rights not expressly granted are reserved.
7.4 We take all reasonable care to ensure that details, descriptions and prices on the website are correct when uploaded. However, the Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, transit times or availability. We reserve the right to correct any such error and to change or update information at any time without prior notice, including after you have submitted your order.
8. REVIEWS AND FEEDBACK
8.1 We ask only for honest reviews. Where we offer a discount, credit, product or other incentive in connection with a review, that incentive is offered for submitting a review and is not conditional on the review being favourable. It is offered on the same terms regardless of the opinion expressed or the rating given.
8.2 Where you have received any incentive in connection with Feedback, you must disclose that fact in the Feedback itself. We will also identify incentivised reviews as such wherever they are displayed.
8.3 We do not edit, suppress, reorder or selectively publish reviews in order to conceal unfavourable opinions.
8.4 We may, but are not obliged to, remove Feedback that we consider unlawful, offensive, threatening, defamatory, obscene, misleading, infringing of any third party's rights, or that contains malicious code.
8.5 We are under no obligation to keep Feedback confidential, to pay compensation for it, or to respond to it.
8.6 You must not use a false identity or otherwise mislead us or others as to the origin of any Feedback. You are solely responsible for the Feedback you submit and for its accuracy.
9. THIRD-PARTY LINKS AND TOOLS
9.1 Our Services may contain materials and links to websites operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating their content or accuracy, and if you leave our Services to access them you do so at your own risk.
9.2 We are not liable for any harm or damage arising from your access to third-party websites, or your purchase or use of any third-party products or services. Please review their policies before engaging with them, and direct any complaints regarding third-party products to that third party.
9.3 Where we provide access to third-party tools, we do so "as is" and "as available", without warranties of any kind and without endorsement. Your use of them is entirely at your own risk.
9.4 We may offer new features, tools and resources in future. These will form part of the Services and be subject to these terms.
10. OUR RELATIONSHIP WITH SHOPIFY
10.1 Mohur Studio is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Mohur Studio.
10.2 By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Mohur Studio, including any injury, damage or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Mohur Studio.
10.3 Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify and with third parties that may be located in countries other than the one in which you reside. Our Privacy Policy sets out further detail.
11. PLACING AN ORDER
11.1 Before you submit your order you will be given the opportunity to review your selection, check the total price and correct any errors. Please check your order carefully, including quantities and sizes.
11.2 The total price of your order, including a break-up of all applicable charges, is shown to you before you confirm. No further charges will be added.
11.3 By confirming your order you make an offer to purchase the goods at the price shown, on these terms.
11.4 A binding contract is formed when you place your order and your payment is confirmed at checkout. We will send you an order confirmation email promptly afterwards. International customers will also receive a separate invoice email, which accompanies the parcel for customs purposes.
11.5 Partial Cash on Delivery orders. Where you select our partial Cash on Delivery option, a booking amount is payable at checkout and the balance is payable in cash on delivery. A binding contract is formed when the booking amount is confirmed. The booking amount forms part of the total price of your order. It is not refundable in any circumstances, including where you later cancel, return the goods, refuse delivery, or the order is returned to us undelivered. This is made clear to you at checkout before you select this option.
11.6 We will not record your consent to any purchase automatically. Consent is given expressly by you at checkout and is never pre-selected on your behalf.
11.7 All goods sold by us are manufactured in India. The country of origin is shown on each product page.
12. WHEN WE MAY REJECT OR CANCEL AN ORDER
12.1 If payment authorisation fails at checkout, no contract is formed and no payment is taken. We will notify you and you may attempt your order again. We are not obliged to tell you the reason your card issuer refused authorisation.
12.2 If payment is authorised but later reversed or charged back, the contract remains in place and you remain liable for the price. We may suspend fulfilment pending resolution of any payment dispute.
12.3 After a contract has been formed, we will only cancel it in the following limited circumstances, and only where we have not yet dispatched your goods:
12.3.1 the goods were listed at an incorrect price due to a genuine administrative or technical error — this does not include pricing we are simply unwilling to honour;
12.3.2 the goods are no longer available due to a stock discrepancy not identified before the order was placed; or
12.3.3 we have reasonable grounds to suspect fraud, identity theft or other unlawful activity.
12.4 If we cancel under this clause, we will notify you by email as soon as possible, explain the reason, and refund any payment taken in full within 14 days. We will have no further liability to you beyond that refund.
12.5 We will not charge you a cancellation fee where we cancel an order.
12.6 We reserve the right to limit or refuse sales to any person, geographic region or jurisdiction, to limit quantities, and to discontinue any product at any time.
13. CHANGES TO YOUR ORDER
13.1 Once you have placed your order, we are not obliged to accept a request to amend it. If you need to change something — the size, colour or delivery address — the simplest approach is to cancel and place a new order.
13.2 You may cancel at any time before dispatch by contacting us. We will refund you in full within 14 days, other than any non-refundable booking amount under clause 11.5.
13.3 If your goods have already been dispatched, you will need to return them under our Return Policy.
14. PRICES
14.1 Orders delivered within India. Prices are shown in Indian Rupees and are inclusive of GST at the applicable rate. Standard delivery is free. Charges for express delivery and gift wrapping are shown separately and added at checkout.
14.2 International orders. Prices are shown, and charged, in the currency for your delivery country. The price shown at checkout is the price you pay and is the contractual price for your order.
14.3 Because duties and taxes are built into the price at country level, the price shown for your delivery country may differ from the price shown elsewhere.
14.4 We may change our prices at any time. Changes will not affect orders already placed. The price charged will be the price in effect when your order was placed, as set out in your order confirmation email.
14.5 We take all reasonable steps to ensure prices are correct. If we discover a pricing error before dispatch: where the correct price is lower, we will refund you the difference within 14 days; where the correct price is higher, we will contact you and you may confirm the order at the correct price or cancel for a full refund.
14.6 If the rate of GST or any other applicable tax changes between your order and dispatch, and we are required to apply the new rate, we will contact you. If the new rate is lower we will refund the difference; if higher, you may pay the difference or cancel for a full refund.
14.7 Where we run a promotion governed by its own terms, and those terms conflict with these, the promotion terms will govern that promotion.
15. PAYMENT
15.1 We accept the payment methods displayed at checkout. Some methods may be available only on additional conditions, which will be shown at the time.
15.2 By placing an order you confirm that you are authorised to use the payment method provided, that the information you give is true and complete, and that charges incurred will be honoured by your card issuer.
15.3 Payments are processed by third-party providers. We do not collect or store your card details; we receive only confirmation that payment has succeeded.
15.4 We take all reasonable steps to keep your payment information secure using encrypted payment processing. In the absence of negligence on our part, we are not responsible for loss arising from unauthorised third-party access to information you provide.
15.5 If a payment fails or is refused, we are under no obligation to fulfil your order. Any costs or fees arising from a failed or refused payment are yours to bear.
15.6 If your card or payment provider applies its own currency conversion or cross-border charges, those are a matter between you and your provider.
16. DELIVERY
16.1 We aim to dispatch all orders within three working days. Estimated delivery times are shown on our Delivery Information page and confirmed in your dispatch email. All delivery times are estimates and are not guaranteed.Estimates run from the date of dispatch, not the date of order.
16.2 If we cannot deliver your goods within 30 days of your order, we will let you know. You may then cancel for a full refund or agree a new delivery date with us.
16.3 If delivery is delayed by an event outside our control — courier disruption, extreme weather, customs processing — we will contact you as soon as possible and do what we can to reduce the delay. Provided we do so, we will not compensate you for the delay, but if it is likely to be substantial you may end the contract and receive a full refund for goods paid for but not received.
16.4 We deliver to the address you provide. It is your responsibility to ensure it is accurate and complete. We cannot be held responsible for non-delivery where an incorrect or incomplete address has been given.
16.5 If nobody is available to take delivery, our courier will attempt redelivery or hold the parcel at a nearby service point. If a parcel is returned to us because delivery was not possible and you did not make contact, we will contact you to arrange redelivery and may charge you for the additional delivery costs incurred.
16.6 Where you selected partial Cash on Delivery and refuse delivery or fail to pay the balance due, the order will be returned to us and the booking amount will not be refunded.
16.7 Title to and risk in the goods passes to you on delivery.
16.8 We do not deliver to PO boxes.
17. DUTIES AND TAXES
17.1 Orders delivered within India are priced inclusive of GST. No further duties, taxes or charges apply.
17.2 International orders are shipped on a Delivered Duty Paid basis. All applicable import duties and taxes are calculated and settled at checkout. No further charges will be due on delivery.
17.3 In the small number of destinations where this is not available, we will make it clear to you at checkout. In those cases any applicable charges will be collected by the carrier or your local customs authority before your order is released. We are not responsible for those charges and cannot confirm their amount in advance. If you decline to pay them and the goods are returned to us, we may deduct any customs, return handling and other costs incurred from your refund.
17.4 We are unable to alter customs documentation, declare goods at a value other than the price paid, or mark orders as gifts.
18. RETURNING UNWANTED GOODS
18.1 You may return unwanted goods within 14 days of delivery in accordance with our Return Policy, provided they are in their original, unworn and unwashed condition with all tags attached. Full details of the conditions, costs and process are set out there.
18.2 Each order must be returned separately. Orders cannot be combined for returns or exchanges.
18.3 Goods purchased during a sale or clearance event are sold as final sale and may not be returned or exchanged. This does not affect your rights in respect of faulty, damaged or incorrectly sent goods, nor the right to cancel under clause 19 where it applies to you.
18.4 The following charges are not refundable: any booking amount paid on a partial Cash on Delivery order; charges paid for gift wrapping; and charges paid for express delivery.
18.5 Where you purchased more than one item under a multi-item discount and return only part of that order, the discount will be recalculated against the goods you keep and the difference deducted from your refund.
18.6 We may reduce your refund to reflect any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning — that is, beyond the kind of handling you could reasonably do in a shop. In serious cases, where goods are rendered unsaleable, this deduction may equal the full purchase price.
18.7 Our returns address is:
115, Dwarka Kunj, Pocket-5, Sector-12, Dwarka, New Delhi 110078, India
Please contact us before sending anything back. Returns received without prior notice cannot be processed.
19. YOUR RIGHT TO CANCEL — CUSTOMERS IN THE EU AND UK
19.1 If you are a consumer resident in the European Union or the United Kingdom, you have a legal right to cancel your order within 14 days of receiving your goods, without giving any reason. This right exists separately from our Return Policy and cannot be taken away or limited by us.
19.2 The 14-day period begins the day after you receive your goods. Where goods in one order are delivered separately, it begins the day after you receive the last item.
19.3 To cancel, notify us before the period ends by email at hello@mohurstudio.com. It is sufficient to send your notice before the period expires.
19.4 You must return the goods within 14 days of telling us you wish to cancel.
19.5 This right applies to all goods we sell, including goods bought during a sale or clearance event.
19.6 You will bear the direct cost of return carriage, unless the goods are faulty, damaged or were sent in error.
19.7 Your right to cancel is not affected by the condition in which goods are returned, but your refund may be reduced in accordance with clause 18.6.
19.8 We will refund you within 14 days of receiving the goods back, or within 14 days of you providing evidence that you have sent them back, whichever is earlier. We may withhold the refund until one of those has occurred.
20. IF THERE IS SOMETHING WRONG WITH YOUR GOODS
20.1 If you think there is something wrong with your goods, please contact us at hello@mohurstudio.com before returning them.
20.2 We are under a legal duty to supply goods that are as described, of satisfactory quality and fit for purpose. Your rights as a consumer under applicable law are in addition to, and are not affected by, our Return Policy.
20.3 If your goods are faulty, damaged on arrival or were sent in error, we will bear the reasonable cost of return carriage, wherever in the world you are. Please contact us first so that we can arrange collection or a return label.
20.4 These rights apply to defects present in the goods at the time of delivery. They do not extend to:
20.4.1 normal wear and tear from ordinary use over time;
20.4.2 damage caused by you after delivery, including physical damage, staining or alteration;
20.4.3 damage arising from failure to follow the care instructions provided with the goods or on our website.
21. COLOUR, FINISH AND SIZING
21.1 We make every effort to represent the colours and appearance of our goods accurately. However, colour and appearance may differ from how they appear on your screen depending on your device and its settings, and we cannot guarantee that your screen will reflect the true colour of the product. Where colour accuracy matters to your purchase, please contact us before ordering.
21.2 Our goods are made from natural fibres. Slight variation in weave, texture, shade and finish between individual garments is a characteristic of the material and is not a defect.
21.3 The packaging of the goods may differ from that shown on our website.
21.4 Sizing. Our goods are supplied in the sizes specified on our website, based on the measurements shown in our size guide at the time of order. We do not warrant that any garment will fit you personally. A garment that conforms to its published size specifications is not faulty by reason only of not fitting you. The right to return a garment because it does not fit is a right under our Return Policy, not a legal right to reject faulty goods. If you are unsure of your size, please consult our size guide before ordering. If a garment's measurements do not match its published specifications, that is a separate matter and your rights apply in full.
22. OFFERS AND DISCOUNT CODES
22.1 Our offers and discount codes vary and do not have uniform conditions of use. The conditions applicable to each will be stated at the time it is offered.
22.2 Unless we state otherwise, discount codes are valid on full-price goods only and may not be used on sale or clearance items.
22.3 Only one discount may be applied to an order. Where more than one discount or offer could apply, the one of greater value to you will be applied automatically. Discounts do not combine unless we expressly say so.
22.4 Store credit is not a discount. It may be applied to an order in addition to any discount.
22.5 Discounts apply to the price of goods only. They do not apply to gift wrapping or express delivery charges.
22.6 First-order offers are limited to one per customer, email address and delivery address.
22.7 Discount codes have no cash value and cannot be exchanged for cash or refunded.
22.8 We may withdraw, amend or suspend any offer at any time without notice. This will not affect orders already placed.
23. CHANGES TO GOODS AND THESE TERMS
23.1 We may change our goods to reflect changes in relevant laws or to make minor technical adjustments.
23.2 All descriptions of goods are subject to change at any time at our discretion.
23.3 We may amend these terms at any time by posting the updated version on this page. You can review the current version here at any time. We will notify you of material changes, and such changes take effect on the date specified in the notice.
23.4 The version in force at the time of your order governs your purchase. Your continued use of the Services after changes are posted constitutes acceptance of them.
23.5 If we need to make a change that materially affects goods you have already ordered but not yet received, we will notify you and you may end the contract and receive a full refund.
24. INFORMATION ON OUR SERVICES
24.1 Information presented on our Services is made available for general information purposes. We do not warrant its accuracy, completeness or usefulness, and any reliance you place on it is at your own risk.
24.2 We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.
24.3 Nothing in this clause limits our obligations in respect of the goods we sell, which are set out in clauses 20 and 21, or your rights as a consumer under applicable law.
25. OUR LIABILITY TO YOU
25.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
25.2 Subject to clause 25.1, we are responsible only for losses that are a natural and foreseeable consequence of our breach of these terms.
25.3 Subject to clause 25.1, we will not be liable for economic loss, including loss of profits, revenue, business, contracts, data or anticipated savings, nor for loss of goodwill or reputation, nor for any indirect, incidental, special or consequential loss.
25.4 Subject to clause 25.1, our total liability to you under these terms will not exceed the amount you paid for the goods concerned.
25.5 You must follow the care instructions we provide. We cannot accept liability for damage to goods caused by failure to do so.
25.6 We will not be liable where we are prevented or delayed from meeting our obligations by anything you do or fail to do, or by events outside our reasonable control.
25.7 Nothing in these terms affects your rights as a consumer under applicable law, or your rights of cancellation.Some jurisdictions do not allow certain limitations of liability, in which case the limitations above apply only to the extent permitted.
26. INDEMNITY
26.1 You agree to indemnify, defend and hold harmless Mohur Studio, Shopify, and our respective affiliates, officers, directors, employees, agents, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of your breach of these terms, your violation of any law or the rights of a third party, or your access to and use of the Services.
26.2 We will notify you of any claim under this clause. We may control the defence and settlement of such a claim at your expense, but will not settle any claim requiring a non-monetary obligation from you without your consent, which must not be unreasonably withheld. You will cooperate in the defence of such claims.
27. SUSPENSION AND TERMINATION
27.1 We may end this agreement or your access to the Services at any time at our discretion, and you will remain liable for all amounts due up to and including the date of termination.
27.2 We may end a contract for goods if you do not make a payment due within a reasonable time, do not return goods within a reasonable time after cancelling, or do not allow us to deliver within a reasonable time.
27.3 We reserve the right to refuse to sell to, or have contact with, any person who displays threatening, abusive or aggressive behaviour towards our staff.
27.4 The following clauses survive termination: 7 (Our Content and Intellectual Property), 8 (Reviews, Photographs and Feedback), 25 (Our Liability to You), 26 (Indemnity), 27 (Suspension and Termination), 28 (Your Privacy), 29 (General), 31 (Governing Law and Disputes), and any other provision that by its nature should survive.
28. YOUR PRIVACY
28.1 We take the privacy and protection of your personal data seriously. How we collect, use and store it is set out in our Privacy Policy, which forms part of these terms.
28.2 We use cookies and similar technologies to understand how our website is used and which products you are interested in.
28.3 We may contact you about our products and services. You can ask us to stop at any time by emailing hello@mohurstudio.com.
28.4 No communication over the internet is entirely secure. We use reasonable measures to protect your information, but we cannot guarantee complete security.
29. GENERAL
29.1 Assignment. You may not delegate, transfer or assign these terms or any of your rights or obligations under them without our prior written consent, and any attempt to do so is void. We may transfer, assign, novate or subcontract ours without your consent.
29.2 Severability. If any provision of these terms is held unlawful, void or unenforceable, it will be enforced to the fullest extent permitted and severed to the extent it is not, and the remaining provisions continue in full force.
29.3 Waiver. Our failure to exercise or enforce any right or provision does not waive that right or provision.
29.4 Entire agreement. These terms, together with our Return Policy, Delivery Information and Privacy Policy, constitute the entire agreement between us and supersede any prior agreements or communications, whether oral or written.
29.5 Interpretation. Headings are for convenience only and do not affect the interpretation of these terms. Any ambiguity will not be construed against the drafting party.
30. CONTACT
Questions about these terms should be sent to hello@mohurstudio.com.
Mohur Studio, +91 99711 18565, GSTIN: 07CZTPS4411B3Z8