Refund policy
RETURN POLICY
You have 14 days from receiving your goods to return them to us. This policy explains how to return, what you will be refunded, and the conditions that apply.
1. HOW TO RETURN
To initiate a return, please email us at hello@mohurstudio.com, quoting your order number and the email address used to place the order. We will reply with instructions and, where we are bearing the cost, a return label.
You must notify us within 14 days of receiving your goods. You then have a further 14 days to send them back to us.
Each order must be returned separately. We are unable to process returns that arrive without prior notice.
2. CONDITION OF RETURNED GOODS
To be accepted, goods must be returned:
- unworn and unwashed;
- with all original tags attached;
- in their original packaging, including any branded boxes, tissue paper or garment bags in which they were delivered.
We may reduce your refund to reflect any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning – that is, beyond the kind of handling you could reasonably do in a shop. This includes goods that have been worn beyond trying them on for fit, washed, had their tags removed, or where branded packaging has been damaged.
If goods do not meet these conditions, we will not be obliged to accept the return or process a refund. We will notify you if that is the case and return the goods to you at your cost.
These conditions do not affect your statutory right to cancel under section 8, but they may affect the amount of your refund.
3. REFUNDS
If you cancel the order before we dispatch your goods, we will refund you in full within 14 days of your cancellation notice. You do not need to return anything.
If you cancel after receiving your goods, we will refund you within 14 days of receiving the goods back from you, or within 14 days of you providing evidence that you have sent them back, whichever is earlier.
We refund by the same payment method you used. We do not charge a fee for the refund. Depending on your bank, funds may take a further 5 to 10 days to appear.
If you cancel your entire order, we will also refund the standard delivery charge you paid. If you cancel only part of your order, we will not refund the delivery charge, as delivery was made in full for the goods you are keeping.
4. CHARGES THAT ARE NOT REFUNDED
The following charges are not refundable, as they relate to services already provided or costs already incurred at the time your order was placed or dispatched.
Booking amounts on partial Cash on Delivery orders. Where you have paid a booking amount to confirm a Cash on Delivery order, that amount is retained by us and will not form part of any refund.
Gift wrapping. Charges paid for gift wrapping are not refundable. The service is completed at the point of dispatch and cannot be returned.
Express delivery. Where you have paid for an express delivery service, that charge is not refundable, as the service was provided in full.
5. COST OF RETURN CARRIAGE
Within India
Where you return goods because you have changed your mind or ordered a size that does not fit, the cost of return carriage is to be borne by you, and the original delivery charge will not be refunded.
International orders
For international orders, the cost of return carriage is to be borne by you. We will confirm the applicable cost when you contact us to arrange your return.
Exchanges are not available for international orders. You may return for a refund or, where you prefer, request store credit.
Faulty, damaged or incorrectly sent goods
Where goods arrive damaged, defective or not as described, or where we have sent the wrong size, colour or item, we will bear the reasonable cost of return carriage in full, wherever in the world you are. Please contact us at hello@mohurstudio.com before returning so that we can arrange collection or a return label.
6. EXCHANGES AND STORE CREDIT
If your order was placed for delivery within India, you may request an exchange, subject to availability, or store credit in place of a refund.
Store credit is issued as a virtual gift card, valid for 6 months from the date of issue or until the balance is used.
7. GOODS THAT MAY NOT BE RETURNED
Goods purchased during a sale or clearance event are sold as final sale and may not be returned or exchanged.
This does not affect your rights in respect of goods that are faulty, damaged on arrival or sent in error, nor does it affect the statutory right to cancel set out in section 8 where that right applies to you.
8. YOUR LEGAL RIGHT TO CANCEL – FOR EU AND UK CONSUMERS
In addition to our returns process set out above, you have a statutory right to cancel any order placed on our website within 14 days of receiving your goods, without giving any reason. This right is guaranteed by law and cannot be taken away or limited by us.
The 14-day cancellation period begins the day after you receive your goods. It is sufficient to send your cancellation notice before the period expires; you then have a further 14 days to return the goods.
To exercise your statutory right to cancel, notify us before the period ends by email at hello@mohurstudio.com.
Where you cancel under this section, the cost of return carriage is to be borne by you.
9. RETURNING PART OF A DISCOUNTED ORDER
Where you have purchased more than one item under a multi-item discount, all items must be returned together to receive a full refund of the amount paid. The statutory cancellation rules in section 8 apply to a full return.
If you return only part of such an order, the discount will be recalculated against the goods you are keeping, and the discount value attributable to the returned items will be deducted from your refund.
Items purchased under a multi-item discount may be exchanged for an alternative size only. Exchanges for different products are not available.
International customers must return all such items together; partial returns are not permitted for international orders.
10. CONTACT
For returns and delivery queries: hello@mohurstudio.com
We aim to respond within 2 working days.