ORDERS

Do I need an account to place an order?

No, you can check out as a guest. Creating an account is quicker the next time, and keeps your orders, addresses and returns in one place.

Can I change or cancel my order?

You can cancel any time before your order is dispatched — just email us at hello@mohurstudio.com and we'll refund you.

We can't guarantee changes to an order once it's placed, so if you need a different size or address, the simplest thing is to cancel and order again. Once an order has been dispatched it can't be cancelled, but you can return it after delivery.

If you paid by partial Cash on Delivery, the booking amount isn't refunded on cancellation.

What payment methods do you accept?

Our checkout is powered by Razorpay.

Within India- UPI, credit and debit cards, net banking and wallets. You can also choose partial Cash on Delivery, below.

Internationally- Visa, Mastercard and PayPal. Prices are shown and charged in your own currency, so no conversion is applied at our end and you're paying the price you saw.

Some banks add their own international transaction fee regardless of the currency a purchase is made in. That's between you and your bank — nothing is added by us.

We never see or store your card details. Payment is handled entirely by our payment provider.

What is partial Cash on Delivery?

Instead of paying in full upfront, you pay a booking amount of ₹100 at checkout and the balance in cash when your order arrives.

The ₹100 is part of your order total, not an extra charge. It confirms your order and covers the cost of getting it to you — so it isn't refundable, including if you later return the order or refuse delivery.

I can't access my account. What should I do?

If you remember the email address you registered with, use the Forgotten Password link to reset it. If you're not sure which address you used, email us at hello@mohurstudio.com and we'll help.

DELIVERY

When will my order be dispatched?

Please allow up to three working days for your order to be dispatched. You'll receive an email with a tracking number once it's on its way.

Delivery estimates run from the day we dispatch, not the day you order. Full timings are on our Delivery page.

How much is delivery?

Standard delivery is free, in India and internationally.

Express delivery is ₹125 within India, and $15 internationally.

Do you ship internationally?

Yes, we currently ship to . If your country isn't in the country selector, email us and we'll let you know whether we can deliver.

Will I have to pay customs duties or taxes?

No. All international orders are shipped Delivered Duty Paid- duties and taxes are calculated and settled at checkout, so there's nothing further to pay when your parcel arrives.

Orders within India are priced inclusive of GST. No additional charges apply.

RETURNS AND EXCHANGES

What is your returns policy?

You have 14 days from delivery to start a return. Email us at hello@mohurstudio.com and we'll send you instructions.

Items need to come back unworn, unwashed, with tags attached and in their original packaging. We'll refund you within 14 days of receiving them, though your bank may take a further 5–10 days to show the funds.

Goods bought during a sale or clearance event are final sale.

Full details are on our Returns page.

Can I exchange instead of getting a refund?

Within India- yes. You can request an exchange, subject to availability, or store credit instead of a refund.

Internationally- we don't offer exchanges. You can return for a refund, or take store credit if you'd prefer. In most cases we can resolve things with credit or a partial refund without you sending anything back, which is usually faster for you.

How do I exercise my right of withdrawal?

If you're a consumer in the EU or UK, you have a legal right to cancel within 14 days of receiving your goods, without giving a reason. This is separate from our returns policy and applies to everything we sell, including sale items.

Email us at hello@mohurstudio.com before the 14 days are up. You then have a further 14 days to send the goods back. Return carriage is at your cost.

PRODUCTS AND SIZING

I can't find my size online. Will it be restocked?

If a size is showing as unavailable, click Notify when back in stock on the product page and enter your email address and the size you're after. We'll email you as soon as it's back.

It's worth doing even if you're only half-sure — knowing which sizes people are waiting on is how we decide what to make more of, so it genuinely shapes what we restock.

How do I care for my shirt?

Care notes for all our shirts are at mohurstudio.com/pages/nice-to-meet-you — the same page you'll find on the card in your parcel.

The short version: cold wash, skip the dryer, and don't fight the linen. It's meant to wrinkle, and it softens with every wash.

Block prints need one extra step. Our block-printed shirts are printed by hand, and some colour will run in the first couple of washes. It stops after the first two or three washes. Until then, wash them on their own in cold water — or dry clean, if you'd rather not think about it. Dry in shade either way; direct sun fades the print.

Where are your shirts made?

In India. The fabric, the cutting and the stitching all happen here. There's a bit more about how they're made on mohurstudio.com/pages/nice-to-meet-you

How do I know what size to order?

Every product page has a size guide with the actual garment measurements. If you're between sizes or unsure, email us — we'd rather help you get it right than have you send it back.

OFFERS AND GIFTING

Can I use more than one discount?

One discount applies per order. If more than one could apply — a welcome offer and a multi-item discount, for example — we automatically apply whichever saves you more, so you're never worse off.

Store credit is different. It isn't a discount, it's a balance, so it applies on top of whatever discount you've received.

A few other things worth knowing: discount codes work on full-price items only, not on sale or clearance goods, and discounts apply to the price of the shirts rather than to gift wrapping or express delivery.

Do you offer gift wrapping?

Yes — ₹65 in India, $4 internationally.

It includes a handwritten note with whatever message you'd like, and a pocket notebook tucked in alongside, so it arrives as a proper gift rather than a shopping order in a nicer box.

How do I leave a review?

We'll email you about twelve days after your order arrives, once you've had a chance to actually wear it.

Photo and video reviews earn store credit that you can use when placing your next order. We only ask for honest ones. The credit is the same whatever you say, and we don't hide the reviews we'd rather not read.

STILL NEED HELP?

Email us at hello@mohurstudio.com or call +91 99711 18565. We usually reply within one working day.