Shipping policy
DELIVERY INFORMATION
1. DISPATCH
Please allow up to three working days for your order to be dispatched.
Once your order has been placed, you will receive an order confirmation email. International customers will also receive a separate invoice email, which accompanies your parcel for customs purposes.
Orders placed on a weekend or public holiday will be processed on the next working day.
2. DELIVERY TIMES AND CHARGES
Within India
| Service | Charge | Estimated delivery |
|---|---|---|
| Standard | Free | 5-6 working days |
| Express | ₹125 | 2-3 working days |
International
| Service | Charge | Estimated delivery |
|---|---|---|
| Standard | Free | 8–10 working days |
| Express | $15 | 5–7 working days |
Delivery estimates run from the date of dispatch, not the date of order, and exclude any time held in customs.
If your country does not appear at checkout, please contact us and we will let you know whether we are able to deliver.
3. TRACKING YOUR ORDER
When your order has been shipped, you will receive a dispatch confirmation email containing your tracking number and a link to follow its progress.
Please allow up to 24 hours after dispatch for tracking information to become active.
4. DUTIES AND TAXES
All international orders are shipped on a Delivered Duty Paid (DDP) basis. All applicable duties and taxes are calculated and settled at checkout, so your order will arrive with nothing further to pay.
In the small number of destinations where DDP is not available, this will be made clear to you at checkout. In those cases, your local customs authority will contact you directly to arrange payment prior to delivery.
Orders delivered within India are priced inclusive of GST. No further charges apply.
5. CUSTOMS CLEARANCE
International shipments may be subject to customs clearance procedures in the destination country. While most orders move through without delay, processing times are determined by local authorities and are beyond our control.
We are unable to alter customs documentation, declare goods at a value other than the price paid, or mark orders as gifts.
6. AMENDING OR CANCELLING AN ORDER
If you need to amend or cancel your order, please contact us at hello@mohurstudio.com as soon as possible. While we cannot guarantee that changes can be made, we will do our best to assist before your order is dispatched.
Once an order has been dispatched, it cannot be amended. Please see our Return Policy for how to return goods after delivery.
7. CONTACT
For delivery queries, or for detailed information on our products and policies, please contact us at hello@mohurstudio.com.
We aim to respond within one working day.