Delivery & Returns
PLACING YOUR ORDER
When your order is placed, you will receive an order confirmation and your invoice through email.
Once your order has been marked as shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your order.
Please allow up to two working days for your order to be dispatched. If your order is placed on a Friday or the weekend, your order will be shipped the following Monday.
SHIPPING CHARGES/ INTERNATIONAL ORDERS
There’s free standard shipping on all domestic and international purchases made on the website. But please note that all International orders are shipped delivered at place, you will be contacted by local customs to your country if applicable, for any duties or taxes payable before delivery.
For USA customers, only for orders over $800 you will be contacted by customs for payment prior to delivery. All orders less than $800 will not attract any additional duties or taxes.
RETURNS
We hope you will enjoy your purchase, however, if you change your mind, you can return any unwanted items within 14 days of your order’s delivery date.
All returned items must be in their original, unworn, unwashed condition, including all tags.
We reserve the right to refuse a return that does not comply with the above conditions.
In the case of items received incorrectly or received in damaged or faulty condition, you will need to notify as soon as possible. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer an exchange if there is a replacement available. If there is not a replacement item available a full refund will be offered and we will arrange for the return of the faulty item.
Please allow up to 10 business days for the refund to be processed following receipt of returned goods.
Separate orders cannot be combined for returns or exchanges, each order must be processed individually.
Please note that the cost of the return label will be deducted from the total refund amount.
To return any item from your order, e-mail us at hello@mohurstudio.com with your order number and reference of the item you would like to return.
Refunds are only permitted for full price items. Sale or promotional items cannot be refunded.